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FAQs > Digital Media

Digital Media

What digital media formats can I send, and what can I get back?

Formats you can send:

  • USB drives

  • Data CD/DVDs (file storage only)

  • Digital Memory Cards: SD Memory Cards, SDHC, miniSD, miniSDHC, microSD, microSDHC, MultiMediaCard, MMCplus, MMCmobile, RS-MMC, RS-MMC DV, Memory Stick, Memory Stick PRO, Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, xD-Picture Card, xD Type M/M+, xD Type H, CompactFlash

Supported file types:

  • Video files: MPEG, MPG, MP4 AVI, MOV, WMV, 3G2, 3GP, AVCHD, DV, M4V, MOD, MPE, M2TS, MTS, TS, VOB, VRO

  • Image files: BMP, GIF, JPG, JPEG, JPE, JIF, JIFF, JFI, PNG, TIF, TIFF (up to 36 megapixel images)

What you will receive:

You will receive digitized memories in your Google Photos account, plus any output(s) you ordered and your original media.

DVD features:

  • DVD resolution slideshow movie of your digital images/videos (each image will be displayed for 7 seconds)

  • DVD chapters created at natural scene breaks

  • DVD case with thumbnail images of each chapter

  • Title and theme (if selected)

  • 3 music video trailers (1 minute each)

USB features:

  • MP4 video file of each digital video (maximum resolution of 1920x1080)

  • JPEG image file of each digital image

How much content from my digital media will fit onto one USB or DVD?

There is no size or footage limit for USB. In most cases, your entire order will be transferred to a single USB, but if your order exceeds our USB storage capacity, you will receive additional USBs at no additional charge. Up to 90 minutes of video or 771 picture files will fit on a DVD. If your device contains more files, we will create additional discs to include all your files.

What is the cost to transfer my digital media?

For information regarding the pricing for Digital Media Transfers and the rest of our services, please refer to our Custom Order Price List.

What digital media formats can be transferred?

We are able to transfer the following formats and devices:
  • USB drives
  • Data CD/DVDs (file storage only)
  • Digital Memory Cards: SD Memory Cards, SDHC, miniSD, miniSDHC, microSD, microSDHC, MultiMediaCard, MMCplus, MMCmobile, RS-MMC, RS-MMC DV, Memory Stick, Memory Stick PRO, Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO-HG Duo, xD-Picture Card, xD Type M/M+, xD Type H, CompactFlash 
Supported file types:
  • Video files: MPEG, MPG, MP4, AVI, MOV, WMV, 3G2, 3GP, AVCHD, DV, M4V, MOD, MPE, M2TS, MTS, TS, VOB, VRO
  • Image files: BMP, GIF, JPG, JPEG, JPE, JIF, JIFF, JFI, PNG, TIF, TIFF (up to 36 megapixel images)

Will my original items be returned?

Your original media and containers will be returned with your completed order. 

Note: Movie film will be cleaned and spliced onto new 7-inch plastic reels. Your original reels will be returned empty. 

Contact Us

Still have questions?

Call us at (905) 890-6611 or email us at fcancustservice@fujifilm.com